Course curriculum

  • 1

    Welcome to the course!

  • 2

    Leading the Change

    • Formal Leaders

    • Informal Leaders

    • Patience

    • Changing Behaviours
  • 3

    Engagement

    • Potential Barriers

    • Message - Messenger - Environment

    • Repeat the Message
  • 4

    Quick Wins and Making Improvements Easy

    • Making Improvements Easy

    • Make Improvements Easy - Support

    • The Million Dollar Pen

    • Quick Wins
  • 5

    Celebrate Success and Communicate

    • Celebrate Success

    • Publicity and Rewards

    • Multiplying The Value

    • Example One Pagers
  • 6

    Sustain and Embed

    • Champions

    • Masters
  • 7

    Engagement - Mythic Stories

    • The Camel

    • The Jetty
  • 8

    Defect Elimination

    • Defects

    • Defects 2
  • 9

    Next steps

    • Congrats! Here's what's next...

    • More resources for you